Privacy Policy

1. Introduction

MetAiBlock, LLC ("MetAiBlock," "we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit our website, interact with our AI-powered services, communicate with us, or use our products and services. This policy applies to visitors, customers, prospects, and users located in the United States.

2. Company Information

Legal Entity: MetAiBlock, LLC
DBA: MetAiBlock
Website: https://metaiblock.com
Address: 4581 Weston Road, Suite 163, Weston, Florida 33331
Support Email: future@metaiblock.com
Telephone: (305) 851-1647

3. Information We Collect

Information You Provide: Name, company, email address, telephone number, job title, messages submitted through forms, appointment requests, and newsletter subscriptions.

Information Collected Automatically: IP address, browser type, device information, operating system, pages visited, referral URLs, session information, and cookie identifiers.

AI Interaction Information: If you interact with an AI assistant, we may collect chat messages, voice interactions, AI callback requests, conversation metadata, and user feedback.

Telephone Communications: When you communicate with us by phone we may collect caller ID, call date and time, call duration, voicemail, recordings (where disclosed), and call transcripts generated for quality or support purposes.

4. How We Use Information

We use information to respond to inquiries, deliver requested services, schedule appointments, send requested SMS communications, provide customer support, improve AI systems, improve website functionality, prevent fraud and abuse, and meet legal obligations.

5. SMS Communications

If you provide your mobile number and consent where required, we may send appointment reminders, service notifications, AI callback notifications, customer support updates, marketing messages, promotional offers, and newsletters.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out. Reply HELP for assistance. Consent to receive SMS messages is not a condition of purchasing any products or services. We do not sell or share SMS consent with third parties for their own marketing purposes.

6. AI Communications

Some communications may be generated or assisted by artificial intelligence. AI may be used for website chat, voice assistants, scheduling, customer support, lead qualification, and follow-up communications. When appropriate, users may request assistance from a human representative.

7. Call Recording

Calls may be monitored or recorded for quality assurance, training, security, and service improvement. Where required by applicable law, notice will be provided before recording begins.

8. Cookies and Analytics

We use cookies and similar technologies to maintain website functionality, remember preferences, measure website performance, analyze usage, and improve user experience. See our Cookie Policy for additional information.

9. Third-Party Service Providers

We may use trusted providers to support our services, including website hosting, CRM platforms, telephony providers, SMS delivery providers, AI model providers, payment processors, analytics providers, email delivery providers, and appointment scheduling platforms. These providers process information only as needed to deliver services on our behalf or as otherwise permitted by law.

10. Data Security

We maintain reasonable administrative, technical, and organizational safeguards intended to protect personal information from unauthorized access, disclosure, alteration, or destruction. No security measure is guaranteed to be completely secure.

11. Data Retention

We retain information only for as long as reasonably necessary to provide services, maintain business records, resolve disputes, meet legal obligations, and improve our services. Retention periods may vary depending on the type of information.

12. Your Choices

Subject to applicable law, you may request access to certain personal information, request correction of inaccurate information, request deletion where appropriate, opt out of marketing communications, and withdraw consent where applicable. Marketing emails may include an unsubscribe mechanism. SMS recipients may reply STOP to opt out.

13. Children's Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

14. Policy Changes

We may update this Privacy Policy periodically. The updated version will be posted on our website with a revised effective date.

15. Contact

Questions regarding this Privacy Policy may be directed to:
MetAiBlock, LLC
4581 Weston Road, Suite 163
Weston, FL 33331
future@metaiblock.com
(305) 851-1647